Frequently Asked Questions
Everything you need to know about safety, shipping, returns and choosing the right tool for your child.
Still stuck after reading these? Message us — we're happy to help.
Are your products safe for children?
Safety is our first filter. Anything designed for mouthing or chewing is made from food-grade, BPA-free silicone, and we choose age-appropriate, compliant products. As with any toy, please supervise young children and follow the age guidance on each item.
Will these "fix" or treat autism, ADHD or anxiety?
No — and we'd never claim that. Our tools offer calming and sensory support that many families find genuinely helpful for self-regulation, focus and comfort. They are not medical devices. For diagnosis or therapy, please speak with an occupational therapist or doctor.
How do I choose the right tool?
Start with the need: Weighted & Calming for big feelings and winding down, Fidgets & Focus for busy hands, or Chewables & Oral for kids who chew. Browse everything under Shop by Category, or message us and we'll point you in the right direction.
How long does shipping take?
Most orders are processed within 1–2 business days and typically arrive within about 1–2 weeks, Canada-wide. You'll get a tracking link as soon as your order ships. See our Shipping & Returns page for details.
What's your return policy?
If something isn't the right fit, you have 30 days. See Shipping & Returns for how to start one. Damaged or wrong items are always made right.
Do you ship across Canada?
Yes — we ship Canada-wide.